|
Description of Staffing Services
Job analysis. We conduct a comprehensive job analysis for your open positions to determine the competencies needed for an effective and successful employee in the call center.
Sourcing. We advertise in various media outlets to attract a large applicant pool from which to choose quality candidates.
Pre-screening. We perform an extensive phone screen with customized interview questions based on each company’s requirements in order to select qualified candidates.In-depth interview. We conduct a full interview with the best candidates to asses their knowledge, skills, and abilities based on the competencies determined during the job analysis.English diagnostic test. We administer an English diagnostic test that assess the candidates’ mastery of the language based on five elements: grammar, vocabulary, fluidity, reading and listening comprehension, and accent and pronunciation.Background check. We conduct a complete background check to include previous employment verification, personal references, and criminal history.Evaluation for promotion. We evaluate the skills, personality, and leadership style of current employees in the center in order to determine whether they meet the necessary criteria to fill new positions.Employee retention plan. Using tools including employee satisfaction surveys and personal exit interviews, we identify the key causes of turnover in the contact center and can help to implement changes to reduce churn.Payroll Outsourcing. We provide payroll and benefits outsourcing, this functioning as the employer of the call center’s staff. We manage screening, hiring, paperwork related to social security, documentation and paperwork related to the Ministry of Labor, planning and supervising vacation time, insurance, maternity leave, etc. This allows the call center to focus on its daily performance and metrics, while transferring the administrative work and risks inherent in the employer-employee relationship on to us.
|
|
Home
