Roberto Bonilla – Partner, Internal Operations

Roberto Bonilla is responsible for making sure the company has the proper infrastructure (physical and technological) and internal processes to support the fast-paced work, high-quality results our customers expect and deserve.

Roberto graduated from the University of Nebraska Lincoln (’96) with an Industrial Engineering degree and has an MBA (’07) from Universidad Francisco Marroquín in Guatemala City. He has spent 11 years in the Operations and Management positions. He has headed two start-up companies and has worked for NortelNetworks (Raleigh, NC), Loréal (Guatemala City) and Fedex (Guatemala City).

María Inés Flores – Partner, General Manager

María Inés Flores is in charge of Business Development and supervises the Recruiting and Training divisions. She provides assistance to clients in designing an optimal staffing plan which includes jointly identifying the activities the call center should perform and those that Staffers (as the outsourced staffing company) should provide.

María Inés teaches seminars such as ABC’s of Customer Service, Tele-Sales Strategies, Collections Calling, and How to Recruit a Winning Team of Tele-Operators. She has an MBA from University of Texas at Austin (’99) and over 12 years experience in different marketing, management, and consulting roles in companies such as Cervecería Centroamericana, Wal-Mart Guatemala, and YKK USA.

Margarita Lara – Recruiting Specialist

Margarita Lara specializes in recruiting and selecting the best possible candidates for our clients. She conducts phone interviews, administers English diagnostic tests, conducts personal interviews, writes reports, and manages the recruitment process from beginning to end. She also provides candidates helpful guidance with respect to their strengths, areas for improvement, and career goals and plans.

Pamela Muñoz – Administrative Assistant

Pamela is in charge of running Staffers’ main office. In addition, her expertise in Customer Service is a valuable asset to Staffers and the reason why she is the first point of contact- “the first impression”- for candidates and visitors to the main office.

David Morales – Events

David Morales specializes in sourcing. He participates in job fairs and other recruiting events that are held at high schools and universities, chambers of commerce, church groups, and many other venues where Staffers sources qualified candidates.

Rishi Bond– Recruiting Assistant

As Recruiting assistant, Rishi conducts phone interviews and personal interviews, administers skills tests, schedules candidates’ appointments with Staffers and at client sites, and ensures that there is a constant flow of candidates.